Airline Told This Mom To Cover Herself Or They Would Not Let Her On The Plane

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Joy’s son, Hugh, said: “In order to benefit from lower costs, we have all had to toughen up to deal with the vicissitudes and occasional indignities of the low-cost carriers. However, when my 88-year-old mother is treated by easyJet in such a thoughtless and unintelligent way, it shows that the care for old and vulnerable people has been washed away in the cost-cutting.”

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He continued: “This needs to be addressed by their chief executive, as it cuts to the core of the values at the heart of the organization.” At the time, a spokesperson for the airline apologized, saying it “understands how difficult this will have been for her”.

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