Praising Their Skill
The airport trained around 25,000 employees that work for the 1,250 businesses operating within the terminals. Passengers that use the lanyards have praised the staffers for their skills. The program itself has sparked a conversation among the airport personnel. In January 2020, service excellence director Stine Marsal told Flight Chic that “it has had an incredibly positive effect internally between colleagues.”
Praising Their Skill
Even Among Colleagues
Mind you, the program does more than to give representation to a certain sector of society. Marsal added, “We have also noted that it has had an incredibly positive effect internally between colleagues. People with hidden disabilities and diagnoses are not just our customers. They are also ourselves. They are our families and those closest to us.” This is precisely the reason the lanyards have spread to more places across the globe!
Even Among Colleagues
