Gone Wrong
However, something had gone wrong with the ground handling that’s supposed to provide special assistance. This led to Ms. Burton missing her flight. She was then told to wait another 90 minutes for her luggage – a suitcase and a walking aid – to be given back to her.
Finding Out
Eventually, the airline found out that the baggage was flown to Bordeaux even though she wasn’t on the plane. While all the baggage is scanned before the plane takes off, aviation security is meant to make sure that the bags are offloaded when a passenger checks in their luggage but doesn’t board the plane.