Issue
When asked about it, easyJet said that the incident was due to an “issue at the boarding gate”. Still, the airline contacted all the affected passengers and issued apologies. But will that be enough for them?
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Launched Investigation
On top of all that, an investigation was launched and the passengers involved were given flight vouchers as well as a refund. The airline said that 19 of the passengers took up their offer to get a later flight to London.