Unhappy
The family was not happy about this turn of events. They became very frustrated at the way that the airline handled the situation. Mr. Gray said that easyJet staff told him that the last call wasn’t done on the speaker system due to a “silent airport” policy.
Information Desk
Then, Mr. Gray said that at the Bristol Airport information desk an employee told him that there was no such policy at the airport. On top of that, the information desk later told him that the gate had shut at 7:12 am, not 7:06 am.