New Tickets
At the end of the day, the family had to order new tickets online for £244, on top of the £360 they originally paid for the tickets. “We have lost a day at Disneyland,” Mr. Gray said. “We were going to have two and a half days there, now it will just be one and a half.”
New Tickets
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Airline Spokesperson
As for the airline, a spokesperson said: “We are sorry Mr. Gray and his family missed their flight to Paris on December 9 but we do not accept that this was as a result of inadequate signage. There are 100 digital screens positioned throughout the terminal, including at each boarding gate where airline staff is also on hand to help with any queries from passengers.”
Airline Spokesperson
